To install an effective work measurement program, supervisor and employee fear must be neutralized. This can be best accomplished by following ten basic steps.

THOROUGHLY INFORM EMPLOYEES AND SUPERVISORS
Hold a general meeting with the employees and supervisor of the department to be studied. The principal objective is to quiet the fear of the unknown by explaining the program well enough to give them an understanding of what is taking place and how they will participate. It is important to show them how the program can highlight their own good performance.
REVIEW AND ANALYZE OPERATIONS
Make an operation list which will detail every clerical operation performed by the employee. Endeavor to get all the facts, but never question the accuracy of the information given. This can be verified at a later time and from some other source.
DEVELOP AND DISCUSS WORK SIMPLIFICATION
Do your work simplification before setting standards. Avoid the duplication of effort necessary to revise a standard. When standards are based on old ways, impetus for change is relaxed and improvements can be delayed or never determined.
INSTRUCT THE EMPLOYEE AND INSTALL THE IMPROVED METHODS
The adopted improvements within a supervisor's own area are installed immediately.
Changes which affect the work of other functional areas must be coordinated with the appropriate supervisor or manager.
COMPILE AND CODE THE OPERATIONS LIST
Revise the preliminary operations list to reflect the changes accomplished by simplification. Arrange the final list according to the major functions of the department and then numerically code it for future reporting purposes.
STUDY AND MEASURE OPERATIONS
This is the step during which standards are established. The standard must represent an average employee working at a normal pace under normal conditions.
INSTALL ACTIVITY AND ATTENDANCE REPORTING
Installing activity reporting is not difficult. Most plans have formal reporting structures. It is necessary that an employee receive a full explanation concerning the method of reporting and as much illustration as possible.
REPORT AND COUNSEL MANAGEMENT-The report will tell the supervisor and manager how effective the department is, and: he supervisor can determine an employee's contribution by reviewing his individual activities.
PLAN AND IMPROVE PERFORMANCE
In this step, the analyst team assists the supervisor in planning improvements of performance.
IMPROVE AND CONTROL OPERATIONAL ACTIVITIES
The analyst team can help in initiating higher cost, long-range systems changes. Such changes generally require studies to determine new or revised standards.

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